Reputation Partners provided sound, strategic counsel at a critical time for the company. They not only delivered exceptional internal and external communications insights, plans and perspectives, but also executed flawlessly, on time and within budget. The RP team’s services were invaluable at a time they were needed most.
Reputation Partners was a key financial communications partner for Arcos Dorados – both as we prepared for our IPO on the New York Stock Exchange and then afterwards as we adapted to the realities and demands of communicating as a publicly-traded company. Their knowledge and expertise gave us the results we wanted and the guidance we needed at this pivotal time for our company.
Associated Bank has benefited from a long-standing relationship with Reputation Partners. Whether we’ve required a tighter focus to our strategic thinking, the opening of media doors for pitching and placements or additional boots on the ground for successful project completion, RP has been there responsively, highly professionally, and with a focus on results. I would add – outstanding connectivity with us together with highly coordinated teamwork on their end.
Reputation Partners was responsive, knowledgeable, and always a step ahead in thinking through the issues and developing strategies to address them. The team was a strong ally in helping achieve critical communications objectives in a fast-paced, changing environment. Reputation Partners’ experience across a broad range of companies and issues gives them a great arsenal of strategies and tools for tackling employee communications challenges. Not only do they understand employee communications needs and challenges –they are passionate about them.
I am impressed with Reputation Partners’ ability to help us demonstrate value to our members. For example, Reputation Partners identified opportunities to recognize and reach members by launching social media platforms where members and partners can interact. They also hosted classes to teach members about strategically leveraging social networks. No matter the task, Reputation Partners keeps our success top-of-mind.
Children’s Hospital of Wisconsin has drawn on the expertise of Reputation Partners in multiple ways: for advocacy work, issues management, internal communication, media preparation and crisis communication. In every case, the counsel has been timely and thoughtful—but most importantly, it has been strategic. The RP team keeps the long-term plan and the overall objectives of the organization in mind, even when people, events and issues are moving very quickly. Never was that more evident and valuable for Children’s than during an incident in which a police officer fired a gun inside our hospital. The RP team was quickly onsite, helping to direct the immediate media response while also focusing on longer-term communication with employees.
The quality of the services Reputation Partners offered was not only excellent, but well beyond my expectations. Our company had worked with other firms in the past, and I was pleasantly surprised with the high quality of service and attention Reputation Partners gave us. Most importantly, I felt as though Reputation Partners sought to join us in the ownership of challenges that our company faced. The caliber of professionals was excellent throughout the organization. I could not imagine a large agency being able to devote the personal attention and quality counsel we received.
Over the years, our company has earned widespread recognition as a great place to work. So, when we faced heightened external scrutiny around our employment practices, we brought in Reputation Partners to help us assess and strengthen our internal efforts. The recommendations they made were thorough, specific and practical. I would enthusiastically recommend them to anyone looking to strengthen the bond they have with their employees.
Reputation Partners offered expertise in both sustainability and communications which helped us strike the right tone and balance with Eastman’s first ever sustainability report. That dual expertise resulted in an informative and credible report that has garnered positive feedback from our customers, employees, partners and others. Their team members are quick studies who adeptly vetted large amounts of information to pinpoint the most relevant and compelling content. Importantly, Reputation Partners was also adaptive to our needs and kept us focused, on track and able to produce an excellent final result.
From day one, Reputation Partners has delivered results and exceeded our expectations. What we like best about working with our account team is their responsiveness, constant flow of ideas and their willingness to let us dictate what level of support we need on any given project. Without a doubt, Reputation Partners has helped us a make a demonstrable impact and achieve our PR goals.
Reputation Partners consistently delivers effective communications strategies that exceed our goals, elevate our leaders and brands and contribute to driving sales. Their expertise at connecting results to business ROIs helps prove the value that strategic communications plays in achieving our business goals.
I have worked closely with Reputation Partners on several high profile labor relations situations. In every instance, the team delivered very high quality, responsive service and – most importantly – sound, practical advice. The firm quickly sizes up the situation and develops the appropriate strategy for publicizing a highly-credible message which is easily understood by all intended audiences. Reputation Partners works effectively as a member of the strategy team and I would (and do often) recommend their team as part of an overall effective management strategy.
Reputation Partners quickly assess the risks and opportunities within a situation without being distracted by non-critical issues. They develop a comprehensive battle plan supported by executable tactics. When the winds shift, they can adjust positions and actions, while remaining focused on achieving the primary objectives established at the project’s outset. Nick and Megan are always mindful of dangers in the operating environment, so they are constantly weighing the risk/reward of any action and are willing to say that, at times, doing less is better. They are a small, talented and nimble team of people who are among the very best PR strategists and technicians I have worked with.
When Seaway Bank needed corporate storytelling expertise, we turned to Reputation Partners. We have appreciated their ability to help define and tell the story of Seaway’s comeback through positive media coverage that directly reaches and influences our key audiences.
I’ve been pleased to work with and refer the team at Reputation Partners for more than ten years. They are smart, reliable, communications counselors who are well versed in handling the most challenging situations. My clients and I have been consistently pleased with their counsel and results.
“I have worked with Reputation Partners for over a decade while serving in various executive roles at both public and private companies. During that time, I have relied on Nick, Megan and the team as both public relations experts and strategic communications advisors on a wide variety of issues. Most recently, Reputation Partners has worked closely with me and the executive team at Strategic Hotels & Resorts during a transformative period in our company in which we dramatically restructured our balance sheet, enhanced our portfolio through multiple asset acquisitions and dispositions, and strengthened our operating platform. Along the way, the team at Reputation Partners provided informed counsel that positively influenced our communications strategy, ensured clear messaging to the market , and skillfully ensured our story and investment proposition was told effectively. I value their partnership and highly recommend them.”
Nick Kalm, Jane Devron and the entire team at Reputation Partners have provided SunCoke Energy with a range of public relations services and counsel for the past few years. As clients, we have been pleased and impressed by the firm’s unique blend of senior level counsel with a practical, ‘roll-the-sleeves-up’ approach to implementing critical initiatives. They have helped us effectively communicate sensitive topics ranging from litigation settlements to employee communications during merger and acquisition integrations, and assisted us in developing leadership communications curriculum for our plants so that our supervisors are the most impactful managers they can be. We value the firm’s collaborative and proactive approach and their acute ability to synthesize a large volume of complex information and generate concise and user-friendly communications content that engages stakeholders and helps drive business results.
It has been my pleasure to work with the team at Reputation Partners since the firm’s inception 12 years ago. I was pleased to be among their first clients and certainly remain one of their strong loyalists. Across my various career stops, I’ve known I can always call on RP for excellence in communications and relationship counseling, professionalism, insights, candor and on-time delivery of strategy and execution of tactics. It is a first rate team that gets things done.
Reputation Partners was recommended to us by another professional services firm that was helping us manage a number of challenging issues. RP brought a solid understanding of the healthcare industry and an ability to simplify and explain complex financial issues to a variety of audiences. The firm was not only responsive, they helped us anticipate issues. They also worked very well with our internal team.